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Specialist Client Services Officer
Wentworth Community Housing is an innovative, reputable and established housing provider based in outer Western Sydney, providing affordable rental housing and other housing assistance to eligible people who are on very low to moderate incomes and who are most in need. Wentworth has offices in Penrith, Windsor and Katoomba and manages almost 2,000 properties, with the main clusters are in the Penrith, Hawkesbury, Blue Mountains and Blacktown LGAs.
We are seeking an experienced practitioner for our Windsor office who is able to provide critical client-focussed services and specialised tenancy advice and support for clients with complex housing needs, with a view to maximising tenancy sustainability. In addition the successful applicant will be responsible for developing and managing relationships, partnerships and networks that will improve communication and access to services for our clients and communities. Initially the role will have a particular focus on the resolution of serious nuisance and annoyance and antisocial behaviour.
Ideally, you will appropriate qualifications and/or extensive human services industry experience, coupled with expertise in client support and intervention. In addition, you would have been responsible for delivering ????? ????? quality client service to people with complex needs in a high volume work environment and will have knowledge of housing management and the community housing sector. Very well developed communication skills are essential and an understanding of the legal frameworks associated with tenancy and antisocial behaviour would be an advantage.
If you believe you have the skills, experience and passion to be successful in this position, please contact ????? ????? on (??) ???? ???? for further information. Applicants are required to meet all the essential criteria for the position. Pay and conditions in line with Social, Community, Home Care and Disability Services Industry Award (2010), Level 5. Wentworth Community Housing offers salary packaging as an option.