Customer Service Representative
CUSTOMER SERVICE REPRESENTATIVE
Medisca Pharmaceuticals is a leader in the compounding pharmacy industry. Being in operation since 1989, Medisca is now expanding into the Australian market. With many years of proven success, we are now opening a complete new operation in Sydney and are looking for a full team to run it. A number of different positions are available, from sales to customer service, quality control to IT and more! The office is located close to the Sydney CBD and train line and positions will all start once renovations are complete, in October 2012. We are looking for friendly, enthusiastic, detail-oriented individuals to join our Customer Service/Sales Team. If you are a highly autonomous individual who enjoys the challenge of building relationships, meeting deadlines and fixing problems, send us your resume.
DUTIES & RESPONSIBILITIES:
• Support inside sales team with their customers’ requests and orders when they are not available
• Place orders, research pricing requests, open new accounts, update database information
• Returns: enter required information in system and schedule UPS pick-up
• Process orders for wholesalers
• Keep contact with the wholesalers, resolve problems and discrepancies
• Reception coverage during ????? ?????
• Other duties that may be called upon
QUALIFICATIONS AND REQUIREMENTS:
• College Diploma in business administration or related field
• One (1) to three (3) years experience in customer service
• Good command of MS Office Suite
• Excellent communication skills (verbal and written)
• Autonomous, accountable and customer-oriented
• Good telephone mannerism • Proactive, takes initiative, self-motivated
• Works well in a team
• Excels in a fast-paced environment, quick learner
