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Client Support/ Operations Officer
LeadBolt is a leading global mobile advertising network. Founded in 2010, LeadBolt has rapidly become a leading force in helping mobile application developers monetize their apps through its innovative and leading edge mobile advertising platform.
Due to continued growth we are looking for a Client Support/ Operations Officer to join the Operations team based in Sydney.
Your primary responsibility will be to ensure that the needs of our mobile publisher (app developers) and advertiser clients are met and to assist with operational projects and activities across the mobile advertising network. The Client Support/ Operations Officer is an escalation point for queries and concerns that our level 1 support team cannot resolve. You will work internally across all business areas to find the right answers and appropriate solutions. Once you have the answers, you will work with the level 1 team to enable them to resolve such enquiries in the future. You will also provide assistance to the sales and account management teams, be an escalation point in the processing of new product and account applications, assist with regulatory and best practice projects, conduct risk assessment investigations and more.
This is an exciting and central role within the mobile advertising network. The Operations team provides support to all business areas and you will be a central figure within that team. You will touch every department and be a ‘go to’ person for people throughout the business and for our clients.
Desired Skills & Experience
This role will suit candidates that are currently in customer service environments within fast-paced technical service/ product environments. You will need the following key skills:
• Strong attention to detail
• Dedication to delivering ????? ????? levels of customer service
• Passion for Process
• Excellent communication skills
• Good time management skills
• Proven ability to prioritise multiple tasks with short deadlines
You must be a self-starter and a team player.
If you believe that you have what it takes, then apply now and join one of the fastest growing mobile advertising networks in the world.